Last Updated: August 2026

Welcome to Shopiva. By accessing or using our website and placing an order, you agree to the following terms and conditions.

1. Orders
All orders placed through Shopiva are subject to product availability and confirmation. We may contact you to confirm your order details before processing.

2. Prices & Payment
All prices are displayed in Nigerian Naira (₦). Prices may change without prior notice. Any applicable delivery fees, taxes, or additional charges will be communicated before payment. An order is considered confirmed once payment has been successfully received and verified.

3. Preorder Products
Some products are available through preorder. Preorder items generally take 7–10 working days to arrive in Nigeria. The stated timeframe is an estimated delivery period and may occasionally be affected by shipping, customs, logistics, or other circumstances beyond our control.

4. In-Stock Products
Products marked In Stock are available for immediate processing, subject to availability. Delivery will begin after payment has been confirmed.

5. Delivery
We offer delivery across Nigeria. Customers are responsible for providing accurate delivery information. Shopiva is not responsible for delays caused by incorrect addresses, unavailable recipients, or circumstances beyond our reasonable control.

6. Returns & Exchanges
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and clear evidence of the issue. Returns or exchanges are subject to the nature and condition of the product and applicable consumer-protection requirements. Certain products, particularly hygiene-sensitive items such as hair, perfumes, and some beauty products, may not be eligible for return once opened or used, except where applicable law provides otherwise.

7. Refunds
Where a refund is approved, Shopiva will communicate the applicable refund process and timeframe. Refunds will generally be made through the appropriate payment method or another agreed method. Refunds are subject to the nature of the product, the circumstances of the request, and applicable consumer-protection laws.

8. Product Information
We make reasonable efforts to ensure that product images, descriptions, specifications, colours, sizes, and prices are accurate. Minor differences may occur due to photography, lighting, screen settings, manufacturer changes, or packaging.

9. Electronics & Gadgets
For gadgets and electronic products, customers should carefully review the product specifications before ordering. Where a product comes with a manufacturer's warranty or supplier warranty, the applicable warranty terms will be communicated to the customer.

10. Promotions
Discounts, giveaways, flash sales, and other promotions may have their own terms and conditions. Shopiva reserves the right to modify or end a promotion where reasonably necessary, subject to applicable law.

11. Website Use
You agree not to use our website for fraudulent, unlawful, or malicious activities or attempt to interfere with the security or operation of the website.

12. Privacy
We collect information such as your name, phone number, delivery address, and order details when necessary to process your orders and provide our services. Your information will be handled in accordance with our Privacy Policy and applicable Nigerian data-protection requirements.

13. Changes to These Terms
Shopiva may update these Terms & Conditions from time to time. Any updated version will be published on this website.

14. Contact Us
SHOPIVA — E-SHOPIVA COMMERCE
WhatsApp: +2349069642972